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Safety and Education

Quality Natural Gas, LLC (QNG), a Kinzer owned company, operates approximately 800 miles of pipeline throughout Eastern Kentucky and Southwestern West Virginia where we gather and transport our gas product from our wells. The majority of our pipelines are located in and running through Pike, Floyd, Martin, Perry, Knott, Breathitt, Clay, Lawrence, Letcher, Johnson, and Carter counties in Kentucky and Mingo, Logan, and McDowell counties in West Virginia. Although the majority of these lines are above ground, areas such as railroad crossings, highway crossings, and waterway crossings are below ground.

At QNG, your safety is our number one concern. We strive to protect the general public, our local communities, the environment and our employees as we strive to produce natural gas. In our efforts to accomplish this goal, we have established the following information as a means of informing and educating you, the affected public, contractors and excavators, emergency responders and public officials about natural gas, the recognition of gas leaks and gas emergencies.

Natural gas is an abundant energy source in our area that is located beneath the earth’s surface. It is odorless, tasteless and colorless and produces very few emissions. However, in the Appalachian Basin gas has a naturally occurring odor similar to the smell of rotten eggs. Natural gas is also considered the cleanest fuel because of its clean burning qualities. Natural gas is the most popular energy used in home heating. The transporting of natural gas through pipelines has the best safety record of any energy system. How much do you know about Natural Gas? Do you use natural gas in your home or business? Would you know how to recognize a gas leak? Would you know what to do in a gas emergency? If you live or work in the general area of a natural gas pipeline, whether the line is below ground or above ground, you need to read this material and keep a printed copy as a quick reference in case you suspect a gas leak or in the event of a gas emergency.

WHAT ARE PIPELINE MARKERS?

The US Department of Transportation (DOT), Pipeline and Hazardous Material Safety Administration (PHMSA) require the use of markers to indicate the approximate location of underground pipelines. Markers are also located at road, railroad and waterway crossings. The marker does NOT show the exact location of the pipeline, does NOT indicate the depth of the line, and does NOT indicate pipeline pressure.

 

The marker displays:

BE AWARE!! DO NOT REMOVE OR DESTROY PIPELINE MARKERS! Doing so is a federal violation with fines of $10,000 per offense.

WHAT IS A RIGHT OF WAY?

A right of way is a strip of land where some of the property owner’s legal rights have been granted to a utility company or operator so that the operator can install, operate, inspect, repair, maintain and/or replace the pipeline. This agreement is also known as an easement and is usually filed in public records with property deeds. Rights of way must always be kept free of obstructions or structures. You should never plant trees, erect play areas or landscape a right of way! Rights of way should not be used as a storage area without first contacting the operator to locate the pipeline and discuss the safety hazards.

WHAT IS 811 OR A ONE CALL CENTER?
Color Code Card (PDF)

WHAT IF I DAMAGE A PIPELINE OR HIT A PIPELINE DURING EXCAVATING OR DIGGING?

The leading cause of damage to buried pipelines is the failure to call and obtain the pipelines’ location information. Damage to pipelines can include a scratch, gouge, crease or dent; any of which may cause a leak immediately or years later. If a gas leak occurs or is suspected, call 911 and your local fire department, or if you damage a pipeline, it is imperative that you cease excavation immediately and notify the operator of the pipeline so that they can inspect and repair any damage to the pipe. Whether you are planning a major construction, running machinery or simply landscaping your property, if you plan to dig (even for something as simple as using a post hole digger), you are required by law to call your state’s one-call notification service. To report a dig, you simply dial 811. When the operator is notified of your planned dig, we will mark the location of our pipeline. Call QNG emergency number immediately at 1-888-874-8041 to report damage to a line.

Kentucky 811 is a free statewide computer operated communication system, designed to save time, money, costly lawsuits, and dramatically reduce accidental dig-ins. Kentucky 811 is a non-profit corporation made up of operators of underground facilities within the state. Ky 811 does not mark the lines themselves but rather notifies all member operators of planned excavations in their operating area. The operators then respond to the notifications by locating all pipelines at the respective excavation site and marking them with yellow paint. You must call 2 business days in advance before you dig. It’s fast, it’s free and it’s the law!

Visit www.kentucky811.org for more information

In West Virginia the state one-call notification contact number is 1-800-245-4848.

Visit www.wv811.com for more information

WHAT ARE THE SIGNS OF A GAS LEAK?

You can use your senses to help recognize a suspected leak.

“LOOK”:

 

“LISTEN”:

 

“SMELL” :

 

“FEEL”:

WHAT YOU SHOULD DO IF A LEAK OCCURS:

WHAT YOU SHOULD NOT DO IF A LEAK OCCURS:

POTENTIAL IGNITION SOURCES: (A partial list)

INFORMATION FOR EMERGENCY OFFICIALS :

Take whatever steps necessary to protect the public during a pipeline emergency. The following suggestions should be used as a guideline:

HOW DO I CONTACT SOMEONE AT QNG IN CASE OF AN EMERGENCY?

In case of an emergency, you should call our emergency number: 1-888-874-8041. Listed below is a complete list of contact information for key personnel utilized for emergencies:

 

Emergency Contacts
Name Phone Mobile
Jim Blackburn 606-353-4179 606-794-1953
Steve Jenkins 606-285-3883 606-791-3705
Jeanie Wells 606-874-7281 606-791-8341
     
     

 

YOUR FEEDBACK IS IMPORTANT! Your response will allow us to measure your overall understanding of the information provided on our website and assist in the continuous improvement of our communications. Thank you for your help.
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